Refunds and Shipping

Effective October 28, 2026. Programs are purchased in the online visit, and the terms shown at checkout control. This page explains them plainly.

Prescription medications cannot be returned

Once a pharmacy dispenses a prescription, it cannot be returned, exchanged or refunded, even if the package is unopened.

Canceling before provider review

If you cancel your online visit before a licensed provider reviews it, you receive a full refund.

If the provider does not prescribe

A licensed provider may decide a treatment is not appropriate for you. If that happens, no medication is dispensed and no subscription starts.

Subscriptions

Plans renew every month. Cancel anytime before your next billing date. Once a renewal has been charged and the medication dispensed, that shipment cannot be refunded.

Damaged or incorrect orders

If an order arrives damaged, looks wrong, or was warm when it should be cold, do not use it. Contact us within 48 hours of delivery with photos, and we will work with the pharmacy to resolve it.

Shipping

Medication ships from licensed US pharmacies to Florida and other states where our providers and pharmacies can serve you. Shipping is included in every price, packaging is discreet, and medications that need it ship cold. You get a tracking link by email.

Questions

To reach us, use our contact form. For medical questions, message your care team through your account. In an emergency, call 911.