How can we help?
Orders, billing, shipping and privacy. For medical questions, message your care team through your account. In an emergency, call 911.
Shipping
Where RULE Longevity ships, discreet packaging, tracking, cold shipping and what to do if an order arrives damaged.
HelpBilling and cancellation
How RULE Longevity billing works: self-pay monthly plans, cancel anytime, refunds and HSA or FSA eligibility.
HelpPrivacy
How RULE Longevity protects your health information under HIPAA, with no ad tracking pixels and no selling of your data.
ContactTalk to support
Send us a message and we will reply by email.
Nothing matches. Send us a message and we will help.
Common questions
Is shipping included in the price?
Yes. Shipping is included in every program price, so there is no separate shipping charge. Your medication ships from a licensed US pharmacy once your provider prescribes it.
Is the packaging discreet?
Yes. Every order ships in discreet packaging. Your tracking link comes by email, not on the box.
Will my injectable medication stay cold in the Miami heat?
Medications that need it ship in cold packaging designed to keep them in range during transit. Bring the package inside soon after delivery and store it as the pharmacy label says. If anything arrives warm or damaged, contact support right away.
How do I track my order?
You get a tracking link by email when your order ships. Use it to follow delivery to your door. If the link does not update, contact support and we will check with the pharmacy.
Where do you ship?
Within the United States, to Florida and other states where our licensed providers and partner pharmacies can serve you. Availability is confirmed when you enter your address in the online visit, before you pay.
Is shipping included?
Yes. Shipping is included in every program price, including cold packaging for medications that need it.
What if my order arrives damaged or wrong?
Do not use it. Contact us within 48 hours of delivery with photos of the package and contents, and we will work with the pharmacy to make it right.
When am I charged?
You pay at checkout in the online visit. Monthly plans renew every month on your billing date until you cancel. You can see your next billing date in your account.
How do I cancel my plan?
You can cancel anytime before your next billing date and you will not be charged for the next month. Cancel from your account or by contacting support.
Can I get a refund?
Yes, you get a full refund if you cancel before a provider reviews your visit. Once medication is dispensed it cannot be returned, because pharmacies cannot accept returned prescription medication.
Does RULE Longevity take insurance or HSA and FSA cards?
RULE Longevity is self-pay and does not bill insurance. HSA or FSA funds may be eligible for some programs, so check with your plan administrator before you pay.
How do I cancel?
Anytime, from your account or by contacting us before your next billing date. There is no cancellation fee.
Can I get a refund?
If you cancel before a licensed provider reviews your visit, you receive a full refund. Medications cannot be returned once dispensed, because they cannot be safely re-dispensed.
Is my health information protected under HIPAA?
Yes. Your health information is protected under HIPAA and handled through secure systems. Only the people involved in your care and order, such as your provider and pharmacy, can access it.
Do you sell my data?
No. Your data is never sold. We use it only to deliver your care, your order and your account.
Do you use ad tracking pixels on your health pages?
No. RULE Longevity does not use ad tracking pixels. Your visit answers are not shared with ad platforms.
Who can see my online visit answers?
Your licensed provider reviews your answers, and the pharmacy receives only what it needs to fill your prescription. Your answers are protected under HIPAA and are never sold.
Who can see my intake answers?
Your licensed provider, the care team supporting them and the pharmacy that fills your prescription, as needed to care for you.