Telehealth Consent

This page summarizes what you will be asked to agree to when you start an online visit. The full consent is shown before any visit, and that version controls.

What telehealth is

Telehealth means a licensed provider evaluates you using information you submit online, and in some cases by phone or video, instead of an in-person appointment. The provider may prescribe, decline to prescribe, or recommend in-person care.

What you agree to

• You are 18 or older and the information you provide is accurate and complete.
• You understand that telehealth has limits. A provider cannot examine you in person and may decide in-person care is more appropriate.
• You understand that the provider decides whether any treatment is appropriate, and that no result is promised.
• You understand that some medications are compounded for an individual patient and that compounded medications are not FDA-approved.
• You consent to communication through your secure account and the contact details you provide.

Your rights

You may withdraw consent and stop at any time, which may end your program. Your health information is protected under HIPAA.

Emergencies

Telehealth is not for emergencies. If you have chest pain, trouble breathing, signs of stroke or a severe reaction, call 911. If you are thinking about harming yourself, call or text 988.